Effective date: August 23, 2026
This policy describes the data practices of the "BP CRM Notes" Chrome extension, a tool used internally by Bramlett Partners real estate agents. It does not cover any other Bramlett Partners product or website.
The extension does two separate things, and this policy describes them separately:
When an agent has the extension installed and is viewing a Gmail thread, the extension reads:
The extension does not read email outside the thread the agent has open, and it does not scan an agent's inbox in the background.
The extension measures how much time is spent in the work tools Bramlett Partners uses, so the company can understand which tools are actually being used and where agents' time goes. Chrome asks for access to that list of sites when the extension is installed or updated, showing the sites in its own dialog, and nothing is measured until that access is granted. An agent can withdraw it at any time from the extension's entry in chrome://extensions, and measurement stops when they do.
Time is measured only on a specific list of 51 work-related sites, grouped into 12 categories: Gmail; the Bramlett Partners Super Portal; Follow Up Boss; AIP; Matrix; other Bramlett Partners internal sites; MLS, appraisal district and transaction systems; Google Workspace apps; consumer real estate portals such as Zillow, Realtor.com, Redfin and Homes.com; communication and marketing tools; AI assistants (Claude, ChatGPT and Gemini); and project management tools.
The extension receives no information whatsoever about any site outside that list. Personal browsing, banking, health, shopping, social media, and every other site is not merely excluded from the report: the extension is never given access to it in the first place, so there is nothing for it to ignore. Time on any site outside the list is counted only as an unlabeled total called "Other", which carries no indication of which sites it came from.
For each agent, each day, and each category, one number: the total number of seconds. That is the entire record. A finished day looks like "Gmail: 2 hours 10 minutes, Follow Up Boss: 45 minutes, Other: 30 minutes", and nothing more detailed than that exists on our servers.
A category that bundles several sites is also broken down by which product inside that category the time was spent on, because knowing which tool in a group is actually used is the point of measuring the group at all. Time under "AI assistants" is recorded as Claude, ChatGPT or Gemini; time under "portals" as Zillow, Realtor.com, Redfin or Homes.com; time under "Google Workspace" as Calendar, Drive, Docs, Sheets, Meet, Contacts or Chat, and so on for the other bundled groups. What is stored is the name of the product, never a web address, and never anything about what was done inside it.
Two tools are broken down one level further, by section inside the tool:
When a page in one of those two tools does not fall into any of the sections listed above, the extension records a short generic section name (for example, "settings") so that we can see which parts of our own tools we have not accounted for yet. Record numbers, client or property identifiers, and search terms are removed before that name is stored, and the full web address is never stored or sent in either case.
One detail worth stating plainly, because an agent inspecting the extension's own storage would find it: to work out how long something took, the extension keeps a short-lived list inside the browser noting when the active category changed. Those entries name a category (for example, "gmail"), never a web address or a page title. They stay on the agent's own computer, they are never transmitted, and they are deleted once the daily totals they produced have been sent.
The Gmail data described above is sent to Bramlett Partners' own servers at aip.brampar.com and system.brampar.com, solely to:
The daily time totals are sent to aip.brampar.com and stored at mgmt.bramlettpartners.com, Bramlett Partners' internal management system, where they appear as a report for company leadership. The report shows agents by name alongside their category totals and percentages. It is used to understand tool adoption and where time goes, not to monitor individual moments.
Classification results, the CRM categorization data an agent enters, and the daily time totals are stored on Bramlett Partners' own company servers, for use by that agent and the Bramlett Partners team.
Authentication is handled by tokens the extension keeps in the browser's own extension storage on the agent's computer. The short-lived access token is held in session storage and disappears when the browser closes. A longer-lived sign-in token is stored on disk so that agents are not signed out every time Chrome restarts or the extension updates. Neither token is shared with anyone outside Bramlett Partners.
When an agent gives a thumbs up or thumbs down on a classification or draft, that feedback (including any correction the agent makes) is stored so we can improve the accuracy of future classifications and drafts.
Questions about this policy or the BP CRM Notes extension can be sent to eric@bramlettpartners.com.